We remain flexible to accommodate all your party and event rental needs. Should the number of rental items you require suddenly increase at the last minute; we will do our best to accommodate you. In most cases additions to an already confirmed order does not change the delivery fee, however in some cases where the addition calls for more manpower, an additional fee may apply.

An order is fully secured only when you have provided the necessary details of your event, contact and billing information. Once we have all the information required, an invoice is then sent to you by email. Your order is fully secured and ready for delivering on the date of your party/event once deposit is received!

When placing an order, we require a credit card on file in order to fully reserve the order. This guarantees your commitment and allows us to reserve the particular rental items you require for the date of your event. We do not process any payments onto the card, unless the credit card payment option is chosen. We accept payments by Cash, Cheque, and Credit Card.

Our warehouse and delivery team are dedicated to ensuring that your party and event rental items are delivered and collected on time and in proper working order. All deliveries except exact time deliveries are made within a predetermined three-hour window and we are proud to say that we always show up on time. However, if the event space is available the day before, we will absolutely deliver an order the day before the event, at no additional charge.

If cancellation notice is given less than 48 hours of scheduled rental start date, a 25% cancellation fee will apply. Less than 24 hour cancellation notice prior to rental start date will result in a 50% cancellation fee. A 100% charge will apply for orders cancelled on the rental start date. Because of the unique nature of our business, we are unable to make exceptions to this policy, including, but not limited to, the cancellation of your event for any reason whatsoever.